FAQs

General Questions

  • What is the return policy?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For full details check out our refund policy section. 

  • What are the shipping options?

 We offer standard free shipping within the UK and Ireland. Delivery occurs one business day after dispatch, including Saturdays, but not including public holidays. Parcels to residential addresses may be delivered on a Sunday.

  • What do I do if I never received my order?

 All our deliveries are tracked, however in the unlikely event that your order does not turn up, please contact us at support@familyoffive.co.uk

  • Why are my items arriving in Amazon packaging?

 

We use multiple distribution centres and Amazon is one of them. 

  • What do I do if I received a defective order?

 We pride ourselves on producing quality products and all products go through a quality testing process, however if a product has unfortunately slipped our radar and arrives to you in a unsatisfactory way, contact us at support@familyoffive.co.uk and we will arrange a replacement for you. 

  • Where are you located?

 We are located in the UK.

  • How do I contact your company if my question isn’t answered here?

 Feel free to reach out to us via email at support@familyoffive.co.uk or via our social media channels.